Drizone

LOWERT-SHIRTSANDO

Return & Refund Policy

Return and Refund Policy

Thank you for shopping with Drizone! We aim to provide high-quality products and excellent service. If you need to return or seek a refund for your purchase, please review our policy below:

Returns:

  • Eligibility: Returns are accepted within 7 days of receiving the product, provided the item is unused, in its original packaging, and in a resalable condition.
  • Return Process: To initiate a return, please contact our customer support team at 9540-965-950 via Call/WhatsApp. We will guide you through the return process.
  • Return Shipping: The cost of return shipping is to be borne by the customer. We recommend using a trackable shipping service to ensure that your return is received.

Refunds:

  • Processing Time: Refunds are processed to your original payment method within 7 days of receiving the returned item. Please note that if there is a government holiday or the bank is closed for any reason, the refund process may take additional time.
  • Refund Amount: The refund will be for the purchase price of the item, excluding any shipping fees.
  • Store Credit: If you prefer, refunds can be provided as store credit for future purchases.

Non-Returnable Items:

  • Certain items may not be eligible for return, including customized or personalized products. These will be clearly indicated at the time of purchase.

Exchanges:

  • We currently do not offer exchanges. If you need a different item, please return the original product and place a new order.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund, as appropriate.

Order Cancellations:

  • Orders can be canceled before dispatch. For dispatched orders, please refer to our Return Policy for return and refund procedures.

For any questions or further assistance, please reach out to us at 9540-965-950 via Call/WhatsApp.

Thank you for shopping with Drizone. We appreciate your business and are here to ensure your satisfaction.